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Product Download and Simulation Services

Our products are currently delivered and used by Internet download only. After your purchase has been approved we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.

This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads and simulation services.

Downloads and use of our simulator from our servers are closely monitored to ensure you are able to successfully access our products and services. While we are flexible and allow you to complete a free trial of our simulator before you subscribe we will not tolerate any services abuse. We reserve the right to terminate your access to our download servers and suspend your membership at any time without refunding your money.

We stand behind our products and simulation services and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet downloadable product sales and simulation subscriptions are final.

Our software programs are available for purchase on a try-before-you-buy. We provide free trial-ware to let customers fully evaluate against their needs before making a purchase decision.

Customer should use the trial period to make sure that the software meets their needs before purchasing a subscription. All of our software is fully functional during the trial period. Our software does not require registration to enable during the trial period.

Please note: Once the software is registered and a subscription is purchased we will be unable to offer a refund, we therefore advise customers to make full use of the trial period, to ensure the software meets their specific needs.

During your trial period, our support staff are available to assist with our simulator via our help desk. We strongly recommend that all customers, utilize the test trial version of our simulator and products prior to making a purchase.